Petabook Support
Cancellation Options
Cancellation rules can vary from hotel to hotel. Petabook helps clarify each case so you know what to expect before confirming a stay.
Each hotel may have its own rules
Some dog hotels may have different cancellation deadlines, conditions, or costs, especially during busy periods, holidays, or longer stays.
Before confirming a booking, we recommend checking the conditions that apply to the hotel you choose.
Talk to us before making a decision
If you have questions about the cancellation rules for a specific hotel, contact the Petabook team through the Help Centre.
We can help confirm the available information and guide your request with the property.
You can also check the hotel’s official page
When available, you can consult the dog hotel’s official page to confirm its own rules, internal policies, or special conditions.
If information differs, we recommend asking for confirmation before moving ahead with a booking or cancellation.