Privacy Policy

Petabook is an online platform that helps dog owners find, compare and contact dog hotels and related dog care services in Portugal.

For privacy or data protection enquiries, please contact us at:

geral@petabook.com

Petabook may collect the following personal data:

• name;
• email address;
• phone number;
• information provided in contact or booking requests;
• user account data;
• technical data such as IP address, device type, browser, pages visited and interactions with the platform.

When a user signs in via external services such as Google, we may receive basic data required for authentication, such as name, email address and account identifier.

We use personal data to:

• operate the platform;
• create and manage user accounts;
• facilitate contact or booking requests with dog hotels;
• respond to messages and support requests;
• improve the user experience;
• ensure security, fraud prevention and technical operation;
• comply with legal obligations where applicable.

Petabook may use Google services for features such as authentication, communications, technical analytics or integration with external tools.

When a user uses a feature linked to their Google account, Petabook requests only the access necessary to deliver the corresponding service.

Petabook does not sell users' personal data to third parties.

Petabook may share personal data only where necessary to:

• facilitate communication between the user and dog hotels or service providers;
• use technical suppliers that assist with operating the platform;
• comply with legal obligations;
• protect the rights, safety and integrity of Petabook, its users or third parties.

Technical suppliers must process data only in accordance with Petabook's instructions and for purposes related to service delivery.

Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected, unless a longer period is required by law.

Users may request deletion of their data where applicable.

Under applicable law, including the General Data Protection Regulation, users may exercise the following rights:

• access to their personal data;
• correction of incomplete or inaccurate data;
• deletion of data;
• restriction of processing;
• objection to processing;
• data portability;
• withdrawal of consent where processing is based on consent.

To exercise these rights, please contact:

geral@petabook.com

Petabook adopts appropriate technical and organisational measures to protect personal data against unauthorised access, loss, alteration, disclosure or destruction.

Despite these measures, no online system can guarantee absolute security.

Petabook may use cookies or similar technologies to improve the user experience, analyse platform performance and ensure essential functionality.

Users may manage or block cookies through their browser settings.

Petabook may update this Privacy Policy as necessary, in particular to reflect legal, technical or operational changes.

The most recent version will always be publicly available on the Petabook website.

For any questions about this Privacy Policy or the processing of personal data, please contact:

geral@petabook.com